Merchant guide

HereEats connects your restaurant with customers nearby. They browse your menu, order and customise dishes in the app, and you confirm each order with a pickup or delivery time. There are no platform couriers — you deliver with your own drivers, or the customer picks the order up.

• No subscription and no listing fee — you only pay commission on completed orders.
• The introductory commission is 8% of the food subtotal. Your delivery fee is never included — it stays 100% yours.
• Commission is invoiced once a month for the previous month.
• Customers currently pay at pickup or delivery (cash or your card terminal). Online payments via Stripe are coming — see below.
• You manage everything yourself in the dashboard: menu, hours, delivery area, orders and statistics.

1. 1

   Create an account

   Register at merchant.hereeats.com/register with your name, email, phone and a password.

2. 2

   Add your restaurant

   The setup wizard takes about 10 minutes: name, address and map location (use “Find coordinates from address”) plus up to 5 categories.

3. 3

   Choose your services

   Enable pickup, delivery with your own drivers, or both. For delivery set the fee, minimum order and radius in km. Set the average preparation time and opening hours (hours past midnight are supported).

4. 4

   VAT and terms

   Mark whether the business is VAT-registered and enter the VAT ID — it is used on the monthly commission invoices. Then accept the terms of service.

5. 5

   Build the menu

   Your restaurant starts hidden from customers, so you can take your time adding sections, dishes, prices, photos and options (see below).

6. 6

   Go live

   When the menu is ready, open Settings and switch the restaurant to published. From that moment customers can find you and order.

The menu is organised into sections (e.g. starters, pizzas, desserts) that contain dishes. Write dishes in your local language — customers see the menu exactly as you write it.

New orders appear instantly in the Orders tab with a loud repeating chime. During opening hours keep the dashboard open on a tablet, phone or computer and leave the sound on.

1. 1

   Accept or reject

   A new order shows all dishes, selected options and the customer's note. Accept it with an estimated time (ETA) or reject it with a reason the customer will see.

2. 2

   Update the status

   Move the order through Preparing → Ready → Out for delivery (delivery only) → Completed. The customer follows every change live.

3. 3

   Completed

   Completed orders count towards your statistics, and the customer can rate the order with 1–5 stars.

• If you run several restaurants, switch between them at the top of the sidebar; the chime can ring for all of them or only the ones you pick.

• Opening hours — Set daily hours, split shifts (two intervals per day) and hours past midnight. Customers see you as open only within these hours.
• Delivery — Delivery fee, minimum order and delivery radius in km from your restaurant.
• Publishing — In Settings you can publish or hide the restaurant at any time — during holidays, for example.
• Images — Upload a cover photo and a logo — they are the first thing a customer sees.
• Dashboard language — The dashboard is available in English, Slovenian, Croatian and German. The menu language is separate — that is the language your customers see.

Today customers pay when they receive the food — in cash or by card at your place, just like any other guest. HereEats never holds your money.

For every completed order HereEats charges an introductory commission of 8% of the food subtotal. The delivery fee is excluded. Once a month you receive an invoice for the previous month's commission — nothing is deducted automatically.

If the rate ever changes you will be notified in advance, and the new rate applies only to orders placed after the change.

Coming soon

We are preparing online card payments through Stripe, one of the largest and most trusted payment providers in the world (used by Amazon, Booking.com and Shopify). Money from online orders will go directly to your own Stripe account and from there automatically to your bank account — HereEats never touches your money.

You can get ready today by opening a free Stripe account. Opening one is free with no monthly fees; Stripe charges a small fee only on each successful card payment.

When online payments launch on HereEats, you will connect this Stripe account to your restaurant in the dashboard in a couple of clicks — we will notify you and guide you through it. If you get stuck at any point, write to support@hereeats.com — we will help or set it up together with you.